How do I make my riders’ journey comfortable?

  • Ask if they would like the air con switched on / heater turned on
  • Ask which radio station they would like to listen to and make sure the volume level is alright
  • Only have a conversation if they want to
  • Always greet and welcome them into your car
  • Dress smartly
  • Do not take phone calls whilst driving
  • Ask if they have a particular route